Lack of Service to Corporate Clients

Our Company is a current client of Metrofile and we have quite a few boxes in storage at their facility.

I have requested that we please get an updated Inventory list of all of our boxes in storage at their facility on a monthly basis from Craig Short, our account manager. This request was made in April 2018. Since April we have not received the inventory list from them as requested and only received a list in August 2018 after speaking to other staff in Metrofile to send us the report. Since August we have again requested the report and until today we have not even received a response on any of the requests and no reports were send. I have read receipts that my email are being read but they just never respond.

It is quite concerning that a company with such a big name in the industry fails to provide their client with a simple inventory list upon request. It is clear that there is no effort provide to service their corporate clients.