NO RESPONSIBILITY CUSTOMER SERVICE

I am not happy with the service. My son loaded 44 trips on his, which added towards the trips which he had already and came a total of 49, on the 10th August 2022 in the morning. he was able to tag that morning and couldn't tag in the afternoon and for the rest of that week. on Saturday, I went to their offices to complain about this. when they checked they said they can see 27 trips. they sold me another tag which i had to load for 10 trips and they said they will escalate and give me a call on Monday but to this day, I am still waiting for their call. I had to use money that i didnt have. so what happens to my son's 44 trips that he loaded and what happens after the 10 trips are finished. do they expect me to buy another tag for R452 again? Where the helll do i get that money from. All i want is for them to give him 44 trips and the rest can disappear. I AM NOT PREPARED TO LOAD MORE TRIPS AND WASTE MONEY AGAIN ONLY TO BE TOLD THAT THEY CANT HELP ME. GIVE ME MY MONEY BACK AS I AM NOT PREPARED FOR MY SON NOT TO GO TO SCHOOL BECAUSE OF THEIR MISTAKES. I AM FURIOUS. THEY TOOK ALL THE RECEIPTS TO PROOF THAT I PAID THAT.