Metrobus Driver swears at Commuter

I've emailed Ester Dreyer at Metrobus, as well as their MD and they are doing absolutely nothing about my complaint. I had a driver swear at me this morning. These drivers act like they are doing us a favour and yet we are paying for services, not their rude conduct and behaviour. I quote \I would like to lay a complaint against your driver DR100831 or Dty0211. He drives the 07h30 5D to Sandton in the morning's. Firstly I didn't think that when we commute with Metro buses that we would receive such treatment. It is not the 1st time that he has treated me with disrespect. I jump off at Hollard Insurance on Oxford Rd and 1 day in particular he didn't want to stop saying that he is a Sandton express bus and that his 1st stop is Sandton