metro bus 56 KIBLER PARK/ thando

<p>I logged a query this morning 22/09/2016 with the call centre on ********** , i had a gentleman by the name of Chad to assist, i logged a query for the 56 kibler park not pitching at 17:50.</p> <p>he gave me ref ********** 165. he advised that i shld call back at 12 and he will try and find out why there is no bus. i call back at 12, i am kept on hold for 6min, and when he comes back on the line he says they are on lunch. i say that is unacceptable, pls can i speak to some senior, he says to me "i did you a favour for following up and calling you" how does a call centre agent talk like that to a customer. we pay for the service. he calls the team leader Dkalo, i have to explain myself , she doesnt even know abt the query, she says she will ring me back at 14:00, on the 22/09. i will see what happens</p>