Mediocre service from the City of Joburg and Metrobus

Mediocre service, why send us to renew bus tags, knowing fully we'll that you are sending us to an office that is closed by 4pm, Thuso house closes at 3.30pm and most of us commuters knock off from 4pm. For 2 days we have been subjected to this mediocre service by the city and bus service without any explanation. The Gandhi square ticket office has been with no electricity as they claim but all else around it has electricity. We deserve a better service from the city as we pay for this **** we get from metro bus every year. How are we to be compensated because of this as it is the City's fault, we are now paying R93 a day just to go work and back. Fix your ****** system or hire competent people to run metrobus.