Late service accompanied by rude behaviour

The metro-bus ticket office ladies operate at their own time as opposed to the time showed outside their office. They open late and attend us when it suits them. This one lady there who is a cashier was rude to me when I was uploading my tag and it got stuck on her side she refused to help me with my tag and I was nearly late for my 6am bus and yet I was number 5 in the Que standing there since 5h30 in the morning.<br> <br> She is light skinned, chubby and speaks venda as her home language as they have no visible name tags on them her Seller no. according to my slip is 002722. Other bus users missed their buses because these ladies didn't want to open even though people were standing outside begging and the Que was long.