Disgusting lady bus driver Bridget

Disgusting by lady driver Bridget,how she continue to work here with obviously so many complaints about her is appalling,yesterday I boarded a bus from Ghandi to Centurion and I was paying cash and as soon as I got in I greeted her and obviously she kept quiet (Rude much) ready to hand over the cash to her and she just looked at me annoyed like I was crazy and proceeded to speak to a passenger behind me telling him to tag so she can go and failed to acknowledge me as a passenger,now my question is if cash is such an issue for Metrobus why do they continue to make it as a means of payment? or do those busses belong to this so called Bridget so we know next time not to upset the boss with cash I need feedback regarding this as I will be taking this further,she has no people's skills whatsoever and she works with people,we did not market this job for her and if she doesn't want to work she should resign.