Useless Metro Police

It is now 1:30 am writing this very disappointed with the service from Metro Police Dept . I have not slept and supposed to wake up at 6 am go to work I called the number ***to log a call at 10:30 for me about my issue and requested them to come assist me .The Gentleman I spoke to said he will dispatch someone to come assist me . It is now 1:30 no one came to assist What kind of. South Africa we are leaving in .it is easy for them to block taxis from Eastgate to town JHB collect R20 everytime we are coming from work .But as a South African citizen when I need their service they do not come