Metro takes no responsibility for customer care.

I feel rather annoyed that Metro has not done anything to show how serious they are about customer care. My point is that a 2 week project turned out to be a 7 week project. Apart from the delay Metro made us pay the full amount of R30000 as per full quotation already on 15 August.

Metro does not want to take any risk even though it is solely a delay from Metro. Sorry is not helping me and does not show that they are serious about customer care at all.

I negotiated for either a discount that they can keep as a credit note for a next purchase or alternatively an offer to make scatter cushions or bolsters for free

My counter proposal to “we are sorry it is not within our control” was never entertained. They kept on promising that management will come back to me.

I have no choice but to warn future potential customers that they must be prepared to wait for 7 weeks irrespective of what the agreement is and you have to pay 50% on date of order. We also had to pay the rest of the money 50% already on 15 August. Metro also regard a R30 0000 job as a small job.

I numerously attempted to settle the matter amicably with no success.