******* AND ABSOLUTELY POOR SERVICE

Absolutely poor! The customer service is so good because there is none. No customer service - only ignorance and empty words.

So, my experience is that on 31/07/2019 I have placed an order online for 3 pieces of fabric. Paid the order and the status remained in "processing" phase. I logged into my account and started a live chat with Shiraz Ebrahim. I wanted to follow up on the status of my order and was advised that the order is short paid as I did not pay for the delivery. I told Shiraz that the delivery charge was not included upon check out. Shiraz then calculated the delivery charge for me which cam to R250 - on an order of an initial cost of R173.70. I immediately disputed the delivery charged. How can the delivery charge be worth more that the actual order itself? It is ludicrous! I asked to cancel the order and arrange a refund. Shiraz confirmed that she will process that and asked that I send an email containing my banking information for the refund to be processed. Two weeks later, I receive a phone call from Metro. The guy on the line stated that they will not do the refund, but honor the purchase and waive the delivery charge. I agreed and it was said that the order will be delivered to the supp**** address in two weeks. Two weeks came and gone and no delivery. I spoke to them again. This time I have received yet another email asking for my banking details as the fabric that I have ordered was not available anywhere in the country. I gave them my banking details AGAIN. This was on 4/9/2019. This time, they went completely dead. Despite my efforts to follow up on the refund, I have had no correspondence, neither verbal nor electronic, from this company. WHERE IS MY MONEY YOU STOLE?! Order Number ***. This has gone on long enough.