ES
Estelle S

1 reviews | Active since Mar 2022

24 Mar 2022, 13:46

Terrible service at Centurion Metro Lifestyle

I moved into a new house in the first week if February 2022. I spent about 4 hours choosing fabric and curtains for my new house. I paid Metro Lifestyle in Full on 01 February 2022 to speed up the process and to have my curtains hanging by the time we moved in. Then they asked me to come in again to choose the fabric because the girl that helped me, resigned, and they don't know what is going on in her notes. So I went in, and even took the samples from the fabric with me. I didn't have the curtains hanging by the time we moved in on about the 7th of February, and had to hang linen in bedroom to not be on show to the neighbours. After all of that, they came to install the bedroom, and the lace curtain was the wrong fabric, and the curtain's colour was incorrect! I decided to accept it like that just to have curtains and not having to wait for them to make other curtains. There is a blind that was ordered to come from Durban, that they were supposed to have installed on 5 March 2022, and no one pitched or phoned. I will never recommend Centurion Metro Lifestyle to make curtains for anyone

0
Replies (1)
Metro Lifestyle
Metro Lifestyle's reply24 Mar 2022, 14:24
Official
Good day Estelle. I thank you for raising your concern and please accept our most sincere apologies for the experience you had. We strive to have each and every customer's shopping experience and service delivery with us, the highlight of their day. I will escalate this to management immediately.