Poor service from metro Lifestyle northgate

I bought a stove from metro lifestyle northgate on the 13th of june 2020. I opted to collect the stove a week later and when i got to the store the stove was sold to someone else and they wanted to give me a display stove which had dents and skretches which I refused cause i paid for a brand new stove. I then told a new stove has been ordered and i will receive a call from the store as soon as the new stove arrives. Never received a single call to date 12th of july. Went to the store numerous times and everytime i go to the store im told to write my phone number down and they will call me tomorrow with an update. Im still waiting for and update, i have never received a single phone call from anyone at that store. They act like they are doing u a favour when u ask for a refund they tell you no refunds.