poor service

Two weeks ago I went to metro to buy a 200x L024 belt for my elnita 240 sewing machine. The consultant said they are out of stock but will phone me as soon as he called them. 3 days later a followed up on my request and his response is he is still phoning suppliers. Up to date no phone call! Yesterday I phoned again the lady said that the person responsible is not in at work and that he will phone me today. Frustrated in the poor service she laughed. Also got my number wrong three times.. its 2 a clock and no phone call. Phoned again a hour ago to talk to the manager and not even he is answering his calls. Guess they dont want my business nor phoning their suppliers to see if they have stock. Now its two weeks later with no part for my machine and behind schedule with my sewing. Well done on very poor service and wasted time! Not supporting metro if this is how they handle their customers.