No service, no feedback, cant even answer the telephone

I saw a mattress on the metro lifestyle website that I wanted to purchase. I do not want to order online as I can't wait 5 business days for delivery. I tried phoning the Montana Branch to check if they have stock in store. No answer even though I tried phoning throughout the day. Next I sent through a query on the whatsapp line. No answer and or feedback 24 hours later. I tried sending an email on the contact form. Then someone from Northgate contacted me. Even though I mentioned Montana the query was still sent through to the wrong store. He said he would get someone from Montana to contact me. Johnny from Montana contacted me and told me he would get the mattress in stock for me by the following morning but that he would phone me when the stock arrives as I live more than 13km away. I still tried contacting the Montana store. Still no answer. No phone call from Johnny. Even on facebook after I mentioned I get no feedback from anyone that still refer me to the whatsapp line. Pathethic service