Metro Lifestyle Return Policy and Bad Service!

I bought a couch and was unhappy with the type of couch it was because when they delivered it, it was very hard to sit on and has a very itching fabric. When I phoned them they said they do not have a return policy and I have to come see them on the weekend to sort out something. <br> <br> When I go there, they say they cannot do anything but they will ask the manager and get back to me on Monday. On Monday they do not call me and I phone them on Tuesday to ask why. They said they were going to get back to me and that the manager refuses to refund the couch, even though they tried. <br> <br> I call the next day about getting a credit note but they said that its been a week and I have to keep the couch since they cant do anything, even though they have been delaying me all the time! <br> <br> When i call agan, before transferring the call, I ask them who is the manager and its the same man iv been dealing with all along! I was so mad with them. They finally agreed to take the couch back but have not yet even picked it up even after almost 2 and a half weeks! <br> <br> I hope no one else business with them. They dont care about their customers and do not make an effort the fix anything until you threaten to sue!