ES
Enid S

1 reviews | Active since Feb 2018

21 Apr 2022, 13:21

Metro Lifestyle online store ****

I ordered items online and paid for it, just for them to phone me the next day telling me that they do not have stock of any of the items that I ordered.

They offered me alternative products, but none of the offered products is the same quality that I ordered. Cheaper versions of the same thing.

I think they are doing this on purpose to get you to purchase from them. They advertise the product at a lower price as what I could buy from other suppliers, so I chose them to order from.

I think this is really bad, they should say the item is out of stock or otherwise not have the product on there online store at all.

When I confronted them, they said they are busy updating there Website etc. Then they send me the T's and C's where they say they could do what they did. But that is not good customer service.

They offered to pay me my money back, but I think a lot of other customers would just take the inferior products that they cannot get rid of in there store.

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Replies (1)
Metro Lifestyle
Metro Lifestyle's reply22 Apr 2022, 09:49
Official
Good day Edin. We thank you for using our online service and bringing this matter to our attention. Our customer’s experience at Metro Lifestyle is of the utmost importance to us. We always aim to keep the online shop up to date and correctly priced so it is a true and accurate reflection of our products and services. We tried our best to find the same or similar products to the 3 fan heaters you purchased, but were unable to source new stock for the listed price. We sincerely apologise for the inconvenience caused.