Metro Lifestyle Center Centurion

I did a lay bye for an amount of R 4 000.00 towards an LG TV at the Metro Lifestyle Centre in Centurion. Four months ago, when I went to find out if I have carried on with my Lay - byes they then told me because I don’t have a receipt for the lay bye they can’t track the deposit, I was surprised because I gave them my ID number, surname, name and contact details for their records when I did the lay bye. Same day they told me that they will investigate the matter and try and retrieve the information as they have changed onto the new system. I waited, and they never got back to me, after a month I then again drove from my place in Midrand to try and find out how far they are with the matter. When I got there they told me to come back or call after two weeks , I did that after two weeks went back again and same story, this time they told me to send them an email to a person in charge name : *** ) it’s been over a month and in total 5 months with no feedback . Please assist on how I can get my money back. This is my hard earn cash. I have done so many lay - byes in my life and I have never been treated so badly and taken from pillar to strength spending more money than I have already with them. Phone calls, my energy, my time and my petrol. This is totally unacceptable.