AQ
Alexa Q
1 reviews | Active since Jun 2019
28 Jun 2023, 10:29
Metro lifestyle
Bought a SMEG whistling kettle light blue and less than a month the kettle started to discolour clearly a manufacturing defect as we sent proof with another customer having the exact same complaints about their kettle (normal SMEG kettle). And we being told that this is customer abuse knowing very well what their issues are. SMEG is such a useless brand wit their high name and absolute ******* quality. Metro lifestyle you will be made known for treating consumers unfairly.
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Metro Lifestyle's replyOfficial
01 Jul 2023, 13:04“Good day Alexa Q. We note the contents of your complaint. We believe the complaint could possibly relate to Mr. Wesley Flemmer who might be using your online profile. Be that as it may, we advise that we have fully addressed this complaint directly with Mr. Flemmer. From the contents of the complaint it would appear that the complaint should be properly directed against SMEG as this relates to alleged manufacturing defects. We have in this regard furnished Mr. Flemmer with a copy of the SMEG findings relating to the alleged defects which confirm that the discolouration was caused through customer negligence due to the kettle being exposed to an external heat source other than the bottom. In the absence of confirmation of any manufacturing defect as alleged, kindly note that Metro Lifestyle as retailer is bound by the SMEG findings and is not obliged to accept return and process a refund for this item. Any additional information relating to a previous complaint about a similar product can only considered by SMEG and not Metro Lifestyle.Metro Lifestyle would have been obliged to accept return and process a refund only under circumstances in which a manufacturing defect is proved by the customer. If there is anything else we can do to assist with your complaint against SMEG, please do not hesitate to contact us.”
Metro Lifestyle's reply01 Jul 2023, 13:04
Official
“Good day Alexa Q. We note the contents of your complaint. We believe the complaint could possibly relate to Mr. Wesley Flemmer who might be using your online profile. Be that as it may, we advise that we have fully addressed this complaint directly with Mr. Flemmer. From the contents of the complaint it would appear that the complaint should be properly directed against SMEG as this relates to alleged manufacturing defects. We have in this regard furnished Mr. Flemmer with a copy of the SMEG findings relating to the alleged defects which confirm that the discolouration was caused through customer negligence due to the kettle being exposed to an external heat source other than the bottom. In the absence of confirmation of any manufacturing defect as alleged, kindly note that Metro Lifestyle as retailer is bound by the SMEG findings and is not obliged to accept return and process a refund for this item. Any additional information relating to a previous complaint about a similar product can only considered by SMEG and not Metro Lifestyle.Metro Lifestyle would have been obliged to accept return and process a refund only under circumstances in which a manufacturing defect is proved by the customer. If there is anything else we can do to assist with your complaint against SMEG, please do not hesitate to contact us.”