POOR CUSTOMER SERVICE

i called Metro Hyperland on the 17/11/2015 for Grocery Qoutation and spoke to Rose Ngwenya who furnished me with a email address to send for the qoute she asked i come collect the qoute at 12:30 on the same day, upon arrival at hyperland at the abovementioned time. she told me she is busy and cant help i should come back at 5 she has recieved my email and will get the qoute ready. i asked a friend of mine to pick up the qoute and he was told that no email was sent and Rose is the only one with access to it.<br> i went back today (18/11/2015) and was advised that no email was sent though i showed them proof of email being sent... the lady assisting me was laughing and giggling while i asked why they dont give me my qoute or is it that they dont want to give me the qoute. Rose has since been uncontactable or always on tea break of 30 mins whenever one needs her...i am highly disappointed and feel customer at this store does not mean anything to them.