Russel Hobbs Blender

On Sunday 13 December I used my Russel Hobbs Blender that was bought as a present from Metro in Pretoria Central. I washed it with temperature water as said in their manual, the jug cracked and broke.<br> I called Metro spoke to Lucky, he transferred me to Hassan Raza, I took the blender in and left it there, because the Russel Hobbs rep, was nowhere to be found. Hassin never called me back as promised. I called again today (Tuesday 15 December) and Hassan called me back with the following: I'm going to give you Russel Hobbs number ***, call them and they will tell you what to do. I called Russel Hobbs spoke to Desire transferred me to Jennifer (RUDE WOMAN), i explained my story, she said: What you want the jug for free? Nowhere in their manual does it say the warranty covers glass, call Lategan &amp