Very Poor Services

I visited Metro in January to order a dress pattern which I want to use for my brides**** dresses. The lady took down my pattern number and details and told me I will be contacted when the pattern arrives. After hearing NOTHING form them in more than a month, I decided to phone them. No one knew anything about the pattern, the lady on the phone explained that NO ONE has followed up with my order. What is the purpose of having an order book if they don't use it??? I was then told that my details weren't taken down but I told the lady on the phone that I stood and watched how she wrote down my details. She phoned me back after a while leaving a voice message on my phone saying that the pattern is discontinued and they will not be able to find it.<br> <br> This is completely unacceptable.If the first lady told me this when I ordered or if SOMEONE followed up with the order and just phoned me and told me this, I would have had enough time to get another pattern. <br> <br> And they didn't apologize to me saying sorry for all the inconvenience! This is not the first time I had poor service with the ladies in the fabric department, they never seem to be in the mood to help you.