Terrible online order service DO NOT purchase from them

Terrible customer service

Ordered a defy fridge on the 16/07 online. Was contacted within a few hours to say no stock (why was the online system not updated?)

I was not offered and alternative (im not buying fridge for fun.). When i asked for another option the offered another fridge with lower rating than the defy (so not an equivalent)

I was then told the refund would be done immediately (16/07). I called the 17/18th/19th and only got the proof of the refund on the 21/07 (so it was not done 16/07 as promised)

To date, regardless of when u count the 10 business days the time has lapsed and all they do is blame the payfast service provider

So unhappy about this.