Terrible attitude from manager regarding forced payment for extra lace we don’t want

Terrible experience at Metro Menlyn Retail Park. We were looking for some lace to add to a dress. Found the lace we wanted, but it was about 0.4m longer than we needed. So we are told, no they won’t cut it and we HAVE to buy all the lace if we want it. So we say that it doesn’t make sense that we have to pay for extra lace we don’t want…in earlier years they would just give it to you, but now we are forced to pay for it. The manager words were, “Well why must I lose money”. What a disgusting attitude to have. It’s one thing to have a ridiculous policy but to talk to customers that way? Terrible customer service. No thanks.