Metro Home Centre Menlyn Arrogant, useless Managers

Absolutely the worst after service. Bought a portable aircon on the 20th of Dec 2018, went on leave came back and the portable aircon was not working. I took it back on the 10th of Jan 2019. They said i am not allowed to get my money back, they will book it in with Defy. Guest what i phone them on the 7th of Feb 2019 to follow up, they promised me they will come back to me on the 8th of Feb 2019, why because no manager is available to follow up. No one phone me because they never booked in my aircon with defy, got the sms from defy yesterday evening, that Metro only book the aircon on the 12th of Feb 2019 (1 MONTH NO ONE HAS DONE NOTHING). I went there this morning to hear whats going on, an the arrogant manager or person just said i must wait for Blake he is not at worked yet. ***. So I left as i need to work to pay of the R6 000 for the aircon that is not working, which they clearly don't care about and don't want to refund me. NEVER NEVER will i ever buy appliances with them seeing that the after service and refund policy sucks and they just don't care about the consumer. PS i am still in the dark regarding this matter