Metro and Electrolux are pathetic

My mother of 74 years bought an Electrolux washing machine from metro 2 years ago. this machine broke down on the 9th of May. she phoned and they gave her the number for the repairers for Electrolux. She phoned and Electrolux said they will advise her when they will be coming out to see what is wrong with the machine. nothing happened for a week. When she complained and requested a date for the repairers to come see the machine they came to see her and discovered that the machine is not repairable. someone from Electrolux phoned my mother on Thursday the 21st to advise that we must please go to Metro to arrange for a new machine to be delivered as a replacement for the broken one. when I went to Metro on the 22nd to arrange for the new machine they had no paperwork ready and the guy promised me that he will phone me as soon as the paperwork was done. Today is the 28th and we had to phone again. Tomorrow, it will be 3 weeks that my mother has been without a washing machine. No service at all from both companies. Pathetic!