Loose a client over R20

On 23/08/21017 I bought Imperial towels to the value of R1451.85. After just 2 months one of the facecloths with the value of R20 came loose at a seem. I wanted to return it, Pricilla didn't want to exchange it, she wanted to contact the supplier. I was not satisfied and went to speak to the store manager. He just said Pricilla will contact the supplier. All this about a R20 product. I will never spend another sent at Metro.