Bad after sales service and attitude

I bought a Defy Angled C/Hood from Metro on 15/01/2015. I installed this at my customer on 20/01/2015. I started the machine whereby it is faulty.<br> <br> I reported this on 21/01/2015 to Metro Home Centre Menlyn. On Friday 23/01/2015 I followed up on this with Raveen Reddy by wich the reply was tht he does not know about the problem. He later in the same conversation corrected himself by stating that he does know about the problem but I must follow this up with Defy, as it is out of his hands. I informed him that it is not out of his hands since he must honor the warranty since I bought it from them and not from Defy directly. He got upset with me and indicated that he will not follow up and that I must do so.<br> <br> On 03/02/2015 I followed up on this issue again with Raveen Reddy, He once again informed me that I must follow up with Defy and it is out of his hands. I informed him that the onus is on him to solve my problem. He got very irate. When I spoke to Defy they indicated that they have contacted Raveen on 22/01/2015 to indicate that they could not get hold of me and he must contact me with the technician information to arrange for resolution. He however never did inform me.