Bad review .

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the persistent lack of water supply at Metro Gym Mdantsane, which has been an ongoing issue since November 2024. Despite this major inconvenience, my debit orders have continued without fail every month, which I find unacceptable given the current state of the facility.

The gym is not in a hygienic condition. The ladies’ toilets are in a constant state of disarray, to the extent that they are unusable. This raises serious health concerns and is far below the standard expected from a professional establishment.

Furthermore, I find it questionable when it is stated that the entire Highway area is without water, yet the doctor operating beneath your premises appears to have access to water. This inconsistency suggests either a lack of transparency or negligence.

As a working professional, I often rely on gym facilities not only for training but also to freshen up before work. With no running water, this has become impossible, severely diminishing the value of my membership.

At the time of signing up, none of your associates informed me about the ongoing water issues. I believe that had I known, I would not have agreed to the contract. This omission feels deceptive and has contributed to my frustration.

I also question the cancellation fee, considering that the gym is not currently providing the basic services that were promised. I have been patient for months, but the situation has remained unchanged.

I am requesting immediate action to rectify this matter. If the water issue cannot be resolved promptly, I expect the cancellation fee to be waived and a full explanation provided. I would also appreciate clarity on how Metro Gym Mdantsane intends to compensate members for the lack of basic services. And I won't be paying for the cancellation fee of R1000