METRO FM VIP Club Cruise Special

<p>I would like to express the most highest disappointment with this VIP club and MSC cruiseline story. I registered on this VIP club approximately two months ago and proceeded to book myself, my sister and sister in law with our 5 children on a cruise to Mozambique on 09-12 December 2016. I have since followed up more than once via the website and corresponded with Ntombikayise Majola. The question I had whether the kids pay or not as the website advertised that they travel for free. I also contacted MSC directly on the same day I did the bookings and they reported that the kids do not pay ONLY if they were sharing with two adults in one cabin. This caused confusion between the Metro consultant and the cruiseliner Consultant. The metro fm consultant promised to follow up and revert back to me which she never did. I subsequently submitted a complaint on Monday 09/05 to say that I have not heared anything from the VIP club service providers and have no indication when the payment for the booking had to be done. I also raised concerns that time was progressing and I did not want to lose the booking after all the effort I have made from 2 months ago to date. Ntombikayise did get back to me on 9/05 and sent an email to the management of MSC about the fares etc and that she would revert. This morning 11/05, I received a call from an agent called Bruce from MSC who much to my shock and dismay proceeded to tell me that he could not pick up/trace my booking on their system. I immediately told him that my booking was done via the metro fm vip club. More shocking was that he told me that there is no way bookings can be done on the metrofm site and had to be done on their website in order to make them official. He also to my huge disappointment, also told me that told me that cabins for the cruise that I supposedly booked for 09-12 November 2016 is now fully booked and that I can book for next year if I wanted to access the specials. If I wanted to travel on the date that I initially thought that my family is booked, I would need to pay full fares. Again I cannot tell you how disappointed I am that I now have to inform everyone in the family who has already given their money in for the booking that they will no longer be going although ALL of us were under the impression that the cruise was booked. It took 2 months to answer one question which cost me and my family place on the cruise. I am too humiliated and embarrassed to go back to my family and tell them that everything that is advertised on the metro fm website is totally untrue. It is advertised that kids dont pay, THEY DO!!!!!, they advertise that you can book a cruise on the site, YOU CANNOT!!!!. At this point I think that the whole thing is a sham and the whole advert should be taken off the site with immediate effect. When I spoke to Ntombikayise on Monday 09/05, I also asked whether should everyone in my travelling party be registered on the vip club or not and I was advised that it would be better if they were. I was then on everyone's case to register yesterday 10/05 and today I get told that we are not even going to be even on any cruise at this stage. I believe that it was not a fault of my own and not even without due effort to do everything on time to be on that cruise and would really like someone to address this situation and come up with a plan for us. PLEASE!!!</p> <p> </p> <p>As at 19/05, I still have not received any response from the VIP club only a consultant called this morning and tried to come up with a few options to assist.</p>