Remarkable Over-The-Holiday Customer Service!!!

<p>This might be their first ever Hello Peter Experience - and its a good one!</p> <p>My property leasor did not send out communications that they has switched electricity venders from Ideal Prepaid to Meter-Mate. I only picked it up when I topped up R600 worth of electricty with Ideal Prepaid and it wasnt coming through to my meter. I contacted Ideal Prepaid to investigate, they couldnt help and said they would only be able to assist on the 3rd January. I was frustrated to learn that I have lost a whopping R600 worth of power while my cash flow was also hanging on the edge, as, as of that time, i had been also moving between apartments. I dealt with a lovely Aneel and Malo from Meter Mate who took full responsibility to ensure I have electricity during the holidays, on a fault that was never theirs. Even though they had not retrieved the refund from Ideal Prepaid yet, they credited my meter account with an equavalent amount of electricity, stress free. </p> <p> </p> <p>I received care I never expected from the team and I'm stunned for days. Keep up the good work gentlemen. </p> <p> </p> <p>thank you so much for all your troubles. :-)</p>