Poor support service

To the Meter Mate CEO your support team, in particular Pride and who ever has been handling my case have wasted an entire day of my and tenants time, through poorly addressing the fact that my Meter can not update taken therefore provide value to my tenant who has rightfully purchased electricity from me. I'm addition to this they claimed that the tokens I was trying to redeem were from 2018 which I further had to prove to then from the PayIT portal that my tokens were from 2024 not 2018 which they claimed. I am more than disappointed with this experience and trust that you make sure that the issue is resolved with absolute speed at the very least.