Metermate should have a 24hour a day call centre or at least extend their operating hours.

Our meter that was installed by Metermate has from time to time given us a problem where just out of the blue we would run out of electricity. When this happens, there is a call centre number that we have to call ********** . They normally give us a code to reset our meter. After punching in the code everything would then go back to normal.

We have on numerous occasions raised our concern with Metermate that they need to do something about our meter. The only response was that, seeing that this does not happen much often we should call the call centre for a reset code. This usally happens on average four times a year.

But guess what, the call centre operates between 07:30 and 18:00, and of all days this chooses to happen when I am working late. I got home today at 18:15 and I tried calling the call centre number only to be told about their operating hours.

Electricity is an essential service and all service providers should have longer operating hours or at least have an alternative emergency number. It is now 19:15 and I have to wait for 07:30 tomorrow morning to have the meter reset.

This is utter *******, and as such MeterMate should jerk up their act and provide proper service to their customers. After all we are paying for this service. I am livid