Meter mate ******* disconnection of electricity.

Good day, I have had electricity purchase been terminated to our home on the 18 August 2026. We contacted meter mate on the 19 August 2026 help desk and got assisted by a consultant Thembi. We then became aware it was no error but a disconnection that was issued by managing agent Maslowrealty. We were given the case number of ##64686 meter block. We requested meter mate to supply any form of documents that granted them authority to disconnect or purchase of our electricity. The case was closed without any resolve and suggesting we must consult the manging agent of our estate, The Managing agent Maslowrealty lady by the name of Nicole was contacted by my wife Thobeka and she denied any involvement on their part claiming we must contact meter mate. We have been plunged into darkness my family with a son doing matric by meter mate as we do not have any debt owing meter mate since they are a prepaid service supplier. We have had no feedback and no power with my entire family suffering. Meter mate has decided to not present the requested documents and constantly ignored us.