Lacking in Sales and Service

I recently requested a new meter from Meter Mate due to the bad service received from them I contacted Prepaid meter for a new meter and I also Transferred my other 4 meters to Prepaid meter, now I regret my discussion… My first bad experience with prepaid meters was when Kyle informed me that I will be able to purchase electricity which was not the case because the registration was not completed. I had to sit without electricity until Anette (which is brilliant) assisted me by getting my 4 meters registered. Secondly my Installation for the new meter according to Kyle would have been Friday the 8/11/2019. Which I had to fight to keep the promised date because he informed me via email on the 7/11/2019 that they will only assist me the following week. Luckily someone called me after complaining to inform me they will be on site assisting me Friday. When the technician arrived he was unable to assist me because there’s no DV board. If you can listen to the telephone calls I did inform Kyle and I also spoke to a Don (Client care) I told them that I am building an outside room which was part of my garage, according to them it will not be a problem. Never the less the technician left because he is unable to assist. Lastly I got into contact with Matthew, Kyle's Manager on Monday, he tried to assist me by looking at ways to still install a meter but now it’s additional charges. I decided not to pay another R1067.07 due to your staff that is not fully trained. I did explain to Kyle exactly what the situation is and I should have received this new quote that Matthew send in the first place. If Kyle is new to the company he was supposed to get proper training before making sales or Matthew should have supervised him. This exercise is now only costing me money for the wrong information from Kyle and the delay in getting the meters which I informed them from the beginning that this is urgent. By sending this email I would like to inform you that I will be looking for a new prepaid company today to do the transfer, I will NOT pay any penalties or any fees for leaving your company because they were unable to delivers proper service and I would like confirmation that there will be no Key Change charges?