Day light *******

Our complex recently changed its service provider to Meter Mate. After a couple of weeks within the month our electricity was depleted after we had purchased the usual amount of electricity of R1000 which lasts us about a month and week till we recharge. We contacted meter mate several times and spoke to Aniel Netetmeatr who said we shall be charged a call out fee of R500. I then explained that our electrician has checked and all fine from our side. The issue only started when meter mate converted us from our old service provider. Iv been trying to get assistance from meter mate but all I get is insolent responses, which is unfair us I was ok without their services but now I am spending triple the amount on electricity and no one wants to help or take accountability.