********* business practices

My meter is blocked , I contacted the service desk via WhatsApp to ask why it is blocked as per the message received while trying to purchase electricity via the banking app . I was then told to speak to the managing agent . So I need answers how does the managing agent have access to blocking meters and what is the purpose of him having such access of he isn't employed this seems to be very ********* practices. How does he have answers to my blocked Meyer if you the service provider I'm using its non of his business seems like a bridge of the popi act aswell. How do you give my personal details to a third party without my consent . Explain to me how was the meter blocked and the reason behind it . Supply me with the documents that gave you the right to block my Meter. I will not keep quiet about how your company is enabling ******* disconnections to take place .