No concept of Customer Service

On 9 Mar I sent a req to this Company advising that the Canopy was not dust proof and what could be done. I also asked if they make roof racks. On 10 Mar Heinz replies stating that it can be a problem and that I need seals to fix the problem. He also advises that they do make roof racks. On 11Mar I contact them and ask for a price. I then go away for 3 weeks. I hear nothing back. On abt 12 Apr I follow up. Heinz replies same day advising that he did not forward my mail on but to make a canopy he needs dimensions of the rails on the canopy. These I send to him on 13 Apr with a drawing. Nothing is heard. I send a follow up on 15 April asking him to confirm receipt. On 16 April I call. He is busy cannot take my call, will call back. Nothing. On 18 April I send again, still busy will call back. Nothing. Same day I send SMS asking him to cfm receipt and advise when I can expect the quote. Nothing. This morning, 19 Apr, I call again, Heinz advises that \its on the board\" and someone will get back. I ask him to expedite as this has been going on \"for weeks now\". He tells me that he does not like my attitude. Tells me that he is cancelling the job and hangs up. Guess I now go elsewhere."