METABO DISTANCES ITSELF FROM CUSTOMER SERVICE AND THEIR PRODUCT WARRANTY

METABO DISTANCES ITSELF ON CUSTOMER SERVICE AND THEIR PRODUCT WARRANTY A Mitre Saw KGS 216M was purchased and utilised twice. Cast iron part broke due to poor quality manufacturing The Metabo representative inspected the machine and took the part away for replacement. Feedback received from rep today that part will not be replaced due to user abuse. This machine is used by my wife for her hobby and only used twice. User abuse did not take place but is this a part that is of poor quality and did the rep confirm during the visit that this is seen quite often on this machine. I would like to have this part replaced by Metabo as soon as possible as the machine is under warrantee. This has been dragging on for 3 weeks with limited feedback.

If Metabo is not able/willing to replace the part I hereby request a full refund for the purchase price in under the terms of the consumer protection act.

I have left a message for the MD/CEO Mr Bothma to phone me to finalise but refuses he to do so as this message was posted on Facebook after he did not make contact. This issue is causing more damage and frustration and could this be solved amicably through conversation. Feedback recived from Metabo today - "part broke due to incorrect user assembly" First it was user abuse now this very broad statement. How lame of Metabo to sidestep the real issue. As mentioned above, it is a poorly manufactured cast iron part. This was confirmed by their representative. Metabo products are normally of better quality, but here they have made a manufacturing error on part of the machine and take this "consumer bullying stance" on a part that costs a nominal amount. More damage are being done to the brand instead of committing to good and fair customer service principles. It has become a matter of principle and should Metabo back the consumer stronger.