Mervis Jewellers
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Mervis Jewellers
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRVdW
Ronell Van der Westhuizen
1 reviews | Active since Apr 2026
16 Apr 2026, 21:45
Make sure you can trust jewellers when you take jewellery for repairs
I am extremely dissatisfied with the service I received from Mervis Jewelers. I took in my gold chain for repair, but when I went to collect it, I was given a completely different chain. The chain I received was thinner and longer than the one I originally handed in. Importantly, my original chain had a link, which is not present on the chain I was given. When I raised this, the jeweller who worked on it confirmed that no link had been removed during the repair process — which makes it clear that this cannot be the same chain. When I brought this to the attention of the consultant who handled this, I was treated very poorly. She was rude, dismissive, and insisted it was the same chain simply because it weighed the same. This makes no sense, as a longer chain can weigh the same while being thinner and of lower value. I felt like I was being treated as if I was lying, rather than as a customer with a legitimate concern. I eventually spoke to the owner, who offered to “fix” the chain currently in their possession and pay me the difference. This is completely unacceptable. I did not give them that chain, and I should not have to accept a replacement and I was also not paid out the difference as agreed This experience shows a serious lack of care in handling customers’ valuables, as well as very poor customer service. I would strongly caution others when trusting this store with their jewellery.
Helpful (0)
|Replies (0)RVdW
Ronell Van der Westhuizen
1 reviews | Active since Apr 2026
16 Apr 2026, 21:45
Make sure you can trust jewellers when you take jewellery for repairs
I am extremely dissatisfied with the service I received from Mervis Jewelers. I took in my gold chain for repair, but when I went to collect it, I was given a completely different chain. The chain I received was thinner and longer than the one I originally handed in. Importantly, my original chain had a link, which is not present on the chain I was given. When I raised this, the jeweller who worked on it confirmed that no link had been removed during the repair process — which makes it clear that this cannot be the same chain. When I brought this to the attention of the consultant who handled this, I was treated very poorly. She was rude, dismissive, and insisted it was the same chain simply because it weighed the same. This makes no sense, as a longer chain can weigh the same while being thinner and of lower value. I felt like I was being treated as if I was lying, rather than as a customer with a legitimate concern. I eventually spoke to the owner, who offered to “fix” the chain currently in their possession and pay me the difference. This is completely unacceptable. I did not give them that chain, and I should not have to accept a replacement and I was also not paid out the difference as agreed This experience shows a serious lack of care in handling customers’ valuables, as well as very poor customer service. I would strongly caution others when trusting this store with their jewellery.
0
Replies (0)RVdW
Ronell Van der Westhuizen
1 reviews | Active since Apr 2026
13 Apr 2026, 20:40
Complaint
I am extremely dissatisfied with the service I received from Mervis Jewellers in eastgate Shopping Cente I took in my gold chain for repairs, but when I went to collect it, I was given a completely different chain. The chain I received was thinner and longer than the one I originally handed in. Importantly, my original chain had a link, which is not present on the chain I was given. When I raised this, the jeweller who worked on it confirmed that no link had been removed during the repair process — which makes it clear that this cannot be the same chain. When I brought this to the attention of the shop assistant, I was treated very poorly. She was rude, dismissive, and insisted it was the same chain simply because it weighed the same. This makes no sense, as a longer chain can weigh the same while being thinner and of lower value. I felt like I was being treated as if I was lying, rather than as a customer with a legitimate concern. I eventually spoke to the owner, who offered to “fix” the chain currently in their possession and pay me the difference. This is completely unacceptable. I did not give them that chain, and I should not have to accept a replacement and I was also not paid out the difference as agreed This experience shows a serious lack of care in handling customers’ valuables, as well as very poor customer service. I would strongly caution others when trusting this store with their jewellery.
Helpful (0)
|Replies (0)RVdW
Ronell Van der Westhuizen
1 reviews | Active since Apr 2026
13 Apr 2026, 20:40
Complaint
I am extremely dissatisfied with the service I received from Mervis Jewellers in eastgate Shopping Cente I took in my gold chain for repairs, but when I went to collect it, I was given a completely different chain. The chain I received was thinner and longer than the one I originally handed in. Importantly, my original chain had a link, which is not present on the chain I was given. When I raised this, the jeweller who worked on it confirmed that no link had been removed during the repair process — which makes it clear that this cannot be the same chain. When I brought this to the attention of the shop assistant, I was treated very poorly. She was rude, dismissive, and insisted it was the same chain simply because it weighed the same. This makes no sense, as a longer chain can weigh the same while being thinner and of lower value. I felt like I was being treated as if I was lying, rather than as a customer with a legitimate concern. I eventually spoke to the owner, who offered to “fix” the chain currently in their possession and pay me the difference. This is completely unacceptable. I did not give them that chain, and I should not have to accept a replacement and I was also not paid out the difference as agreed This experience shows a serious lack of care in handling customers’ valuables, as well as very poor customer service. I would strongly caution others when trusting this store with their jewellery.
0
Replies (0)