Very poor service

My husband qualified two years ago as a electrician. We are trying to get his certificate ever since. He still has not received his certificate. The quality admin only sent his information the 19th of February to NAMB. I struggled to get hold of merSETA all the way. They don’t reply on their emails and their call centre is non-existing. I have tried numerous emails and phone numbers, but nothing works the only person who did reply was the quality admin person. I tried their helpline it either does not work or the person has no idea what to do and can’t help me. The service of this company is very poor.