My complaint has been speedily resolved

My complaint has been speedily resolved to my complete satisfaction. I recently had a problem with an item of Merrell footwear that I bought online and that I considered was not ‘fair wear and tear’. I contacted Merrell via the telephone number on the invoice and the email address provided on their official website www.merrell.co.za. (On the occasions that I needed to phone, the call was always answered promptly.) After sending photographs of the problem footwear to Jaco, I was told a courier would arrive in the next two to three days to collect the shoes and this is indeed what happened. One week after collection I have received notification that my complaint has been resolved in the manner requested and to my complete satisfaction.