1 reviews | Active since Sept 2016

22 Feb 2017, 17:15

Worst Online Store

<p>Merkado is the worst online store out there. They promise delivery within 10 working days and don’t live up to it or communicate with you that there is a delay. I called them multiple times and each time was promised a different delivery date with each date getting further and further away. I finally receive communication from them stating that my order will be delivered a month and a half after the original order date and it exceeds their maximum 21 working day delivery by an additional week. I would never placing any order with them.</p>

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Replies (2)
Merkado
Merkado's reply23 Feb 2017, 16:09
Official

Good Afternoon

As discussed via telephone, We apologies for the delays and not communicating as we should have. We take 7 to 21 working days to deliver orders and usually deliver in 10 working days. If there are any delays that is when we take 21 working days. You ordered from us on the 3rd of February and it is now 18 working days. You should expect to receive your order on Wednesday 1 March as communicated.

Thank you for your understanding.

Yours Sincerely

Customer Care Rep

Merkado
Merkado's reply26 Apr 2017, 12:05
Official

Hi Matthew

Thank you for taking time to review your rating, we really appreciate your support and a marvelous rating of 5 STARS wow.... We are delighted that we were able to meet our target delivery date and were able to fulfill your order.

Please keep checking our website www.merkado.co.za for promotional offers that may be of interest.

Thank you again for supporting our business and hopefully see you again.

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