Hellopeter
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AS
Andrea S

1 reviews | Active since Jul 2015

16 Apr 2018, 12:45

Worst Online Shopping Company ever!!!!! ********s!

Totally unacceptable service.

We have ordered an item and PAID for the item the same day - 08/03/2018 - and up to today we still have not received our package or ANY positive feedback from this company.

I have opened a ***** case against them as I am sure they are ******** people all over!!

All I hear is they are waiting for the warehouse! I mean really???

I want my money back!

0
Replies (4)
Merkado
Merkado's reply16 Apr 2018, 16:53
Official

Dear Andrea

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.


At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.

Kindly send me with your order number and your banking details if you made a direct deposit and I will request your refund.

Yours Sincerely


Customer Care Representative

Merkado

Tel: ***

Email: ***

W: https://www.merkado.co.za

AS
Andrea S's update18 Apr 2018, 10:20
Reviewer Update
Dear Customer Care Representive, I find your reply very strange. You rep**** to my complain at 16:53 that you will refund me BUT I received an email on the 16th of April at 12:55 (just after my complain at the ***** department and hello peter) that my order was received and will be dispatched on the 16th. A tracking number will be provided. And, guess what?? 2 days later and STILL no tracking number or parcel delivered? Please urgently confirm what is going on here? Did you actually received my package and couriered same as per confirmation that I have in writing? Or can I continue with this ***** investigation???? Kind Regards Andrea
Merkado
Merkado's reply18 Apr 2018, 10:37
Official

Dear Andrea

Kindly provide me with your order number so that I can look into the matter for you.

Customer Care Representative

Merkado

Tel: ***

Email: ***

W: https://www.merkado.co.za

AS
Andrea S's update18 Apr 2018, 10:41
Reviewer Update
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