1 reviews | Active since Sept 2012
Worst customer service ever. ******
The biggest mistake I ever made. I ordered some biotin from them and was not getting any communication from them regarding delivery. Finally I got an email saying estimated delivery between 12 th and 12 th March, today is the 22 nd March and I havent heard from them. I have asked for a redund but they just dont reply. I will not be buying from them ever again and I will be advisibg everyperson I can to stay away from them!
Dear Mr Cassim
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.
Your refund has been requested and is being processed.
We apologise for the lack of communication, as well as for the further delay.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za
Dear Mr Cassim
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.
Your refund has been requested and is being processed.
We apologise for the lack of communication, as well as for the further delay.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za