"Waiting for feedback from finance"

My order no is; ********** 6

On the 26 April I ordered something from MERKADO, on 27 April I cancelled my order. I spoke to one of your consultants who assured me that the refund process takes 7 working days, up until today I still have not received my refund.

When I try and follow up all that I get told is that my banking details are by the 'finance team' and I will be sent proof of refund once finance sends it to you.

It has been over two months now and I am still waiting for my refund!!!!