WV
Wilandi V
1 reviews | Active since Apr 2018
24 Apr 2018, 14:11
Useless
No replies, no phone lines, no info regarding orders.
Just automated customer care tickets that get closed automatically with no response.
Very sure I will not get my order
Helpful (0)
Replies (1)0
Replies (1)
Merkado's replyOfficial
24 Apr 2018, 15:48Hi Wilandi Visser,
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
Your items have been requested from the warehouse. We are awaiting communication from them regards to the delivery date and as soon as we receive a date, we will promptly communicate the same to you.
Kindly be advised that the tickets that have been closed was not ignoed, they were merged into one ticket where I am esponding from now. Merging prevents us from sending you too many replies on the same querie.
Our apologies for creating misunderstanding regards to the tickets.
Thank you for your patience. We appreciate your support.
Yours Sincerely
Customer Care
Merkado
Tel: ***
Email:***
W:https://www.merkado.co.za
Best regards,
Merkado's reply24 Apr 2018, 15:48
Official
Hi Wilandi Visser,
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
Your items have been requested from the warehouse. We are awaiting communication from them regards to the delivery date and as soon as we receive a date, we will promptly communicate the same to you.
Kindly be advised that the tickets that have been closed was not ignoed, they were merged into one ticket where I am esponding from now. Merging prevents us from sending you too many replies on the same querie.
Our apologies for creating misunderstanding regards to the tickets.
Thank you for your patience. We appreciate your support.
Yours Sincerely
Customer Care
Merkado
Tel: ***
Email:***
W:https://www.merkado.co.za
Best regards,