CM
Cinderella M

1 reviews | Active since Jul 2013

23 Apr 2018, 15:47

Unable to get a my order

I ordered products a month ago and i have been trying to get an update as to where my delivery is but with no luck. I have emailed customer service but still no luck.

Please can someone from Merkado advise as to what is going on with my order.

Thanks

0
Replies (5)
Merkado
Merkado's reply23 Apr 2018, 16:03
Official

Dear Cinderella

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.

The item is out of stock. Your status is showing pending, kindly send us proof of refund to enable us to request a refund for you.

Thank you for your patience and support.

Yours Sincerely

Customer Care Representative

Merkado

Tel: ***

Email: ***

W: https://www.merkado.co.za

Merkado
Merkado's reply15 Jun 2018, 08:35
Official

Dear Cinderella

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.

The item is currently out of stock and your status is showing pending, kindly send us proof of payment to enable us to request a refund for you.

Thank you for your patience and support.

Yours Sincerely

Customer Care Representative

Merkado

Tel: ***

Email: ***

W: https://www.merkado.co.za

CM
Cinderella M's update31 Jan 2019, 15:49
Reviewer Update
Good Markardo, i sent the proof of payment as well as proof of my banking details in October 2018 till to date i haven't received my refund. Please advise how how long it take to do a refund.
CM
Cinderella M's update29 Mar 2019, 15:59
Reviewer Update
Good Day Markardo, i sent the Proof of payment that was requested by customer services as well as the proof banking details. To date in 2019 nothing has been refunded since your response.
CM
Cinderella M's update03 May 2023, 13:33
Reviewer Update
Good Day Markardo, still to date i haven't received my refund