PN
Pierre N

1 reviews | Active since May 2012

09 Mar 2018, 12:46

They will rob you

Whatever you do do not transact with this company. They sold me goods that when received turned out to be ****. If you try and contact them they will not respond and their phones have been "out of order" for over a month now.

I am in the process of laying complaints against them with the NCC and SAPS. I am also contacting aggregators like pricecheck etc. to let them know what these *****s are doing.

0
Replies (2)
Merkado
Merkado's reply20 Mar 2018, 10:14
Official

Dear Pierre


Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.


At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.


As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.

Kindly provide me with your order number and I will do the necessary.


We deeply value your relationship with Merkado and are committed to providing you with the highest level of service simply because our customers deserve the very best.


If you have any further questions or comments regarding this matter, please feel free to contact us.


Yours Sincerely


Customer Care Representative

Merkado

Mandy

Tel: ***

Email: ***

W: https://www.merkado.co.za

Merkado
Merkado's reply05 Apr 2018, 15:46
Official

Dear Customer

Kindly respond with your order number to enable me to resolve this matter for you.

If it has already been resolved, please ignore my request.

Yours Sincerely


Customer Care Representative

Merkado

Mandy

Tel: ***

Email: ***

W: https://www.merkado.co.za