mM
marylou M

1 reviews | Active since Jun 2016

23 Apr 2018, 07:30

They take your money and deliver nothing

I placed an order months ago. Fully paid for items as well No delivery of items They do not respond to emails neither can you contact them via telephone. Was told i would have my items at the beginning of April, after already waiting over a month Am unable to log into their web page so cannot even find my order number

0
Replies (5)
Merkado
Merkado's reply23 Apr 2018, 10:22
Official

Dear Mary Lou Melville

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.


At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.

Kindly afford me the opportunity to locate your item and get back to you during the course of today.

Regards

Customer Care

Mandy

Merkado
Merkado's reply23 Apr 2018, 14:52
Official

Dear Mary Lou Melville

Thank you for your patience.

We have the Melatonin 5 mg Timed Release ready for immediate dispatch. The extra strength Melatonin has not yet arrive, we are looking into the delay.

May we send you the one we have ready today?

Looking forward to your response.

Regards

Customer Care

Mandy

mM
marylou M's update23 Apr 2018, 15:02
Reviewer Update
Thank you very much. I would appreciate that
mM
marylou M's update25 Apr 2018, 07:26
Reviewer Update
I have now been told that you dont have any items. Total mismanagement of my order So when do i get my full refund?
mM
marylou M's update25 Apr 2018, 07:26
Reviewer Update
I have now been told that you dont have any items. Total mismanagement of my order So when do i get my full refund?