THE WORST SERVICE OF MY LIFE!!!!

I made a small purchase of headphones from the Merkado website on the 25 April 2018 with the order number # ********** 59. I did not get any correspondence for days till a week later on the 2 May 2018 stating the following,

"Hi Lekhoatha Larry Mothabine,

Thank you for your email.

Please note that your order is currently in process and as soon as we get an update from our warehouse we will provide it to you."

A week later on the 7 May 2018 I asked for an update and got no response. On the 8 May 2018 I asked for another update and only got a response a day later on the 9 May 2018 stating the following,

"Dear Valued Customer Lekhoatha Larry Mothabine, UNEXPECTED DELAY FOR ORDER No: # ********** 59 Thank you for your recent order. Unfortunately, there has been a further delay. We have had an issue with our courier company, we are currently replacing all orders while we investigate the cause for the delay. We are doing our best to fulfill your order as soon as possible. We apologize for the inconvenience. Again, we do sincerely apologize for the delay, thank you for your patience’s and understanding."

I remained patient for days but I still received no word from them. I then starting calling to get an update while still remaining patient, but I all I got was that there is a delay from the warehouse. Almost a month later, on the 23 May 2018 I still had not received my order and I moved to ask for a refund. Today is the 5 June 2018 and I have not yet received my refund, only that the refund has been forwarded to finance and that it will be processed.

I have received the worst service of my life and will not be returning to them for any more business, I do not recommend their business to anyone else either!!!